Shipping Policy

 

1. Delivery Time:

• Your orders are usually shipped within 3 business days after payment confirmation.
• Delivery time may vary depending on the working hours of the courier company and the region where the delivery address is located (7-10 business days).
• Delivery times may be extended on special days (holidays, etc.).

2. Delivery Address:

• Please enter your delivery address correctly and completely when placing your order.
• Zalle is not responsible for delays or non-delivery due to incorrect or incomplete address information.

3. Cargo Tracking:

• You will be provided with a tracking number after your order is shipped.
• You can use the cargo tracking address available in the menu for cargo tracking.

4. Damaged or Missing Products:

• If you determine that the product is damaged or missing during delivery, you must have a report prepared by the courier officer.
• You must notify us of the product you received with a report within 7 days.

5. Return and Exchange:

• Please review our Return Policy for return and exchange conditions.

6. Force Majeure:

• Delays in delivery may occur due to force majeure reasons such as strikes, war, natural disasters.