Privacy Policy

 

This Privacy Policy explains how Zalle ("Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit the site, use our services, make a purchase from zalle.com.tr ("Site"), or otherwise communicate with us regarding the Site (collectively "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take other steps as required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

  • Contact information including your name, address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment authorization, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to contact us with when sending a message through Services.

Some features of the Services may require you to provide certain information about yourself directly. You can choose not to share this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage data"). We may use cookies, pixels, and similar technologies to do this ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, for example:

  • Companies like Shopify that support our Site and Services.
  • Our payment processors, who collect your payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, to fulfill our contract with you.
  • When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Also, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Provision of Products and Services.  We use your personal information to provide you with Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in the Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and displaying advertisements related to products or services to you. This may include using your personal information to better tailor our Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraud, illegal or malicious activities. If you choose to use the Services and register an account, it is your responsibility to keep your account information secure. We strongly advise you not to share your username, password, or other access information with others. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is necessary for our legitimate interests in being accountable to you, providing you with effective services, and maintaining our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in relation to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the Services (for our legitimate interests in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functions, to malfunction or become unavailable. Also, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. Such situations may include:

  • Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • Business and marketing partners to provide you with services and advertise. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • With your consent, when you instruct us to share certain information with third parties, such as sending you products or using social media widgets or login integrations, when you request it from us, or otherwise permit it.
  • With our affiliates or other entities within our corporate group in line with our legitimate interests to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the rights of our Services, our rights, and the rights of our users or others.

"Our Methods of Collecting and Using Personal Information" and "Our Methods of Disclosing Personal Information" sections explain the purposes for which we disclose personal information and sensitive personal information about users in the following categories:

Category Recipient Categories
  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as order information, shopping information, and customer support information
  • Other similar network activities such as Internet or Usage Data
  • Geolocation data such as locations determined by IP address or other technical measures
  • Vendors and third parties providing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and marketing partners
  • Our affiliates

We do not use or share your sensitive personal information without your consent or for the purpose of deriving features about you.

Third-Party Websites and Links.

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or not controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee the privacy or security of these sites, including the accuracy, completeness, or reliability of the information contained therein, and we are not responsible for them. Information you provide in public or semi-public environments, including information shared on third-party social network platforms, may be viewed by other users of the Services and/or users of the relevant third-party platforms without any restrictions on use by us or a third party. Including such links does not imply any endorsement of the content on these platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you can contact us using the contact information below to request the deletion of this information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under the age of 16 (as these terms are defined in applicable law).

Security and Storage of Your Information

Please remember that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Also, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to protect your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

  • Right of Access/Information: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
  • Right to Erasure: You may have the right to request the deletion of personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request the transfer of this information to a third party, subject to certain conditions and exceptions.
  • Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Objection: If we refuse to process your request, you may have the right to object to our decision. You can do this by responding directly to our refusal.
  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option shown in the emails we send you. If you opt out, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights by contacting us at the locations specified on our Site or using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a comprehensive response to the request. In accordance with applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have granted the agent authority to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable laws.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision or refer your complaint to your local data protection authority using the contact information provided below, depending on where you live.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you live. Your personal information is also processed by personnel and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts arranged by the relevant competent authority of the United Kingdom, unless the data transfer is made to a country determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights offered to you, please call us or send an email to support@zalle.com.tr